FAQs: Information About Our Services and Prescriptions
- Why should I get my prescriptions filled at your store?
- How can I save money on my prescriptions?
- Why does it take so long to fill my prescription?
- What types of personal services do you provide?
- I have trouble remembering to take my medication. What can I do?
- How can I keep track of all my medications and when to take them?
- I can read the prescription label so why does the pharmacist have to counsel me?
- Why is my medication dispensed in childproof containers?
- I am having problems swallowing my medication. What can I do?
- Why do I have to keep taking my medication when I feel better?
- What should I do about unused expired medications?
- How should I store my medications?
- What can I do when my child won’t take liquid medication because it tastes awful?
- What is the procedure to get my prescription refilled?
- How do I go about transferring my prescriptions from another store to your pharmacy?
Why should I get my prescriptions filled at your store?
Our pharmacists are highly trained and knowledgeable about drugs and over-the-counter supplements; ongoing pharmacy education is a requirement to remain current about medications. Our pharmacists are also approachable, and have developed good rapport with our customers. At Guardian, we pride ourselves on providing friendly and personal service.
How can I save money on my prescriptions?
All pharmacies are competitive when it comes to prescription cost. We accept a variety of insurance plans which may fully or partially cover the cost of your medication. Patients who are residents of B.C. and are on multiple and/or expensive medications should register for the Fair PharmaCare Plan to help reduce prescription costs.
Why does it take so long to fill my prescription?
There are times when pharmacists can be overwhelmed with dispensing procedures, patients and doctor consultations. The technical aspect of filling a prescription is more than just counting pills and sticking a label on the container. Each prescription must be examined to ensure the medication being prescribed is accurate and appropriate. Dosages may have to be calculated and compounds require more time to complete. If there is any doubt about a prescription, the doctor must be contacted which also causes a delay.
What types of personal services do you provide?
- Free prescription delivery
- Medication review – an appointment-based review of your medications to enhance your understanding of the prescription and OTC drugs you take
- Specialty compounding that we contract out
- One-on-one patient counseling to ensure you understand your medication
- Administration of certain injectable vaccines (eg. tetanus diphtheria), MMR (measles, mumps, rubella), HPV-Cervarix, influenza and pneumococcal
- Smoking cessation program
I have trouble remembering to take my medication. What can I do?
There are a variety of things you can consider:
- Mark a reminder on a calendar and tack it onto the fridge
- Associate an activity (eg. bedtime, eating, watching TV) with your medication
- Leave sticky notes where you will see them
- Buy a pill timer/alarm clock
- Compliance aids (see next question)
How can I keep track of all my medications and when to take them?
If you forget to take your medication(s) or can’t keep track of multiple drugs, then compliance aids can help organize your dosing schedule. Contact your pharmacist for more clarification.
- Blister Packs: These are carded bubble packs which allow your medications to be organized according to the day (M-F) and time (morning, noon, evening, bedtime). You just push whatever medication(s) appear during that time slot on that particular day through the foil. That way, you can see that a dose was taken.
- Dosettes: These are plastic containers which organize your medication at regular times (morning, noon, evening, bedtime) and days of the week. They provide up to a 7 day supply.
I can read the prescription label so why does the pharmacist have to counsel me?
By law, the pharmacist has to ensure that the medication is taken properly. The pharmacist will discuss what the medication is for, how it is to be taken, any common side effects, possible drug/food interactions, storage requirements, what to expect from your medication and the approximate time to see benefits from the drug therapy. The pharmacist can also discuss any questions and concerns you may have.
Why is my medication dispensed in childproof containers?
By law, pharmacists must dispense all pills in childproof vials, and liquids in bottles with childproof caps. However, patients who have a hard time opening the vials can request snap-caps, and this will be documented on your profile in our computer.
I am having problems swallowing my medication. What can I do?
Check with your pharmacist to see if tablets can be split or crushed and in the case of capsules, if they can be pulled apart and taken with a small amount of food. To make it easier to swallow pills, place the medication on the tongue, take some water, and lean your head forward looking toward the ground as you swallow.
Why do I have to keep taking my medication when I feel better?
In the case of short-term therapy (eg. antibiotics), medication must be taken until finished. Otherwise the infection might re-occur if the pills are stopped prematurely. Chronic medications (eg. blood pressure, cholesterol pills) will provide benefit as long as you continue taking them.
What should I do about unused expired medications?
Do not flush any medications down the sink or toilet. Instead, bring them to the pharmacy for proper disposal. Most BC pharmacies participate in the Medication Returns Program.
How should I store my medications?
- All medications should be kept out of reach of children
- Store medications in the original container to protect them from light and heat (eg. cupboard)
- Do not store medications in humid places (eg. bathroom)
- Do not store medications in a hot vehicle
- When traveling during summer, store medications in a cooler with an ice pack. Wrap the medication in a towel so that it doesn’t come in direct contact with ice
- Contact the pharmacist for any extra assistance
What can I do when my child won’t take liquid medication because it tastes awful?
Most pharmacies provide a syringe free of charge along with liquid medications for kids. Avoid the taste buds on the tongue by using the syringe to slowly deposit the medication along the side of the cheek towards the back of the mouth. Contact the pharmacist to see if the liquid medication can be mixed with a small amount of flavoring agent (eg. chocolate syrup). Only the specific dose given at the time should be mixed with the flavor and not the entire contents of the medication bottle.
What is the procedure to get my prescription refilled?
If the doctor has indicated that the prescription can be refilled, the number of refills will appear on the pharmacy label. Prescriptions can be refilled in several ways:
- Contact the pharmacy during working hours and provide the prescription number from the Rx label
- If the pharmacy is closed, you may leave a message on the phone answering machine with your name and prescription number
- Go to the Guardian website,, click on “Prescription Refills” and enter your location. You will be taken to a secure page where you can enter your personal information and prescription number.
Note : Please allow 24 hours for us to prepare your prescription. We must adhere to the refill frequency specified by the doctor. For example, if the prescription has 3 refills to be filled at 21-day intervals, then you may not refill the prescription any sooner than 21 days. If a medication is covered under PharmaCare, they may not cover it if you still have more than a 14-day supply left.
How do I go about transferring my prescriptions from another store to your pharmacy?
We will be happy to transfer your prescriptions to our pharmacy if you provide us with the name of the store, your full name and prescription number(s). Then we will contact the other store on your behalf. If you have not gotten any prescriptions filled out at our store, we need to create a personal profile in our computer before we can proceed with your request. Please note that certain medications (eg. controlled drugs, narcotics) may not be transferred even if they may have been part-filled. In addition, some medications (eg. benzodiazepines) may only be transferred once.